Hi Brenda,
Thank you for your review and for sharing your feedback - I truly appreciate you taking the time.
I’m very sorry for the frustration around getting the instructions. I completely understand how important it is to have clear guidance, and you shouldn’t feel like you have to guess.
I also wanted to gently clarify that I did respond within a few minutes of your message and shared a video link, as well as replied to your post in the group and tagged you in the post with the video. It’s possible something didn’t come through clearly on your end, and I’m sorry for that experience.
Because of that, I was a bit surprised to hear that the customer service felt lacking, as I truly do my best to respond quickly and support my customers. That said, I understand how it may have felt from your perspective, and I appreciate you bringing it to my attention.
Here are the steps for applying the silicone grommets:
1. Slowly stitch within the concave rim of the grommet
2. Create a small slit and cut your hole
3. Lightly singe the edges to seal the fabric
This method helps keep the grommet secure so it doesn’t loosen or fall off.
I also had steps listed on the product page, though I understand that can be easy to miss. I’ll be working on making both the instructions and video easier to access moving forward.
If you still need help, I’d be more than happy to assist you directly—please feel free to reach out anytime. I truly appreciate your support, especially ordering from Canada, and your feedback helps me continue to improve.